Refund policy
No Refund Policy (English)
At Emlo-lens we invest time, expertise, and resources into every project to deliver high-quality visual content tailored to your needs. Once a project has started and/or the initial deliverables have been provided, all payments made are non-refundable.
This policy exists because:
Time & Resources – Each project requires significant planning, shooting, and editing, which cannot be reversed once completed.
Creative Work – Photography and videography are creative services, and results may vary depending on style, weather, or environment.
Client Collaboration – We work closely with clients to align expectations before production begins. Any revisions or reshoots outside the agreed scope may be subject to additional costs.
That said, our commitment is always to customer satisfaction. We encourage open communication and offer reasonable revisions (within the package scope) to ensure you are happy with the final result.